Returns & Refund Policy

Return window

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Custom or personalized items are not eligible for return.

How to start a return

• Email support@procueshop.com with your order number and reason for return
• We will provide a return authorization and shipping instructions
• Ship the item back using a trackable method
• Refunds are processed within 5-7 business days of receiving the item

Refunds

Approved refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We are happy to exchange items of equal or greater value. Contact us at support@procueshop.com to arrange an exchange.

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

Last updated: June 2026